Privacy Policy
Effective Date: April 2025
Welcome to Rise Home Healthcare Agency, Corp. This Privacy Policy describes how we collect, use, disclose, and protect your information, including Protected Health Information (PHI), when you visit our website, [www.risehealthcare.org] or use our services. We are committed to protecting your privacy in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and applicable provisions of the Ohio Revised Code. This Privacy Policy is intended to supplement, not replace, our official HIPAA Notice of Privacy Practices.
1. Information We Collect
We may collect the following categories of information:
- Personal Information: Name, address, phone number, email, date of birth, etc.
- Health Information (PHI): Medical history, diagnoses, medications, treatment records, and insurance details.
- Technical Information: IP address, browser type, device type, operating system, and browsing behavior (collected via cookies or similar technologies).
2. How We Use Your Information
We may use your information for purposes including:
- Providing home healthcare services.
- Scheduling appointments and communicating with you.
- Billing and insurance claims processing.
- Ensuring quality of care and internal audits.
- Meeting legal and regulatory requirements.
3. How We Share Your Information
We do not sell your information. We may share your information with:
- Authorized healthcare providers for coordination of care.
- Insurance companies for billing and reimbursement.
- Business associates who perform services on our behalf (e.g., billing, IT support) under HIPAA-compliant agreements.
- Government agencies as required by law (e.g., for public health, legal proceedings, fraud prevention).
We limit disclosures to the minimum necessary amount of information required by law or for the stated purpose.
4. Your Rights Under HIPAA and Ohio Law
You have the right to:
- Access and request a copy of your health records.
- Request corrections to your records.
- Request restrictions on certain uses or disclosures.
- Receive a list of disclosures we’ve made (excluding treatment, payment, and healthcare operations).
- File a complaint if you believe your rights have been violated.
To exercise these rights, please contact us using the contact details below.
5. Security Measures
We use administrative, technical, and physical safeguards to protect your data. These include:
- Encrypted storage of electronic data.
- Secure communications protocols (HTTPS, secure email).
- Access controls and staff training.
- Routine audits and incident response procedures.
6. Cookies and Tracking Technologies
Our website may use cookies to enhance user experience and track usage patterns. You can control cookies through your browser settings.
We do not use cookies to collect or store PHI.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. We encourage you to review their privacy policies before providing any information.
8. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect information from children without parental consent.
9. Changes to This Policy
We reserve the right to update this Privacy Policy. When we do, we will revise the “Last Updated” date above. Significant changes will be posted prominently.
10. Contact Us
If you have any questions about this Privacy Policy, your rights, or wish to file a privacy complaint, please contact us at:
Rise Home Healthcare Agency, Corp.
Email: info@risehealthcare.org
Phone: 855 474-7473
Mailing Address: 1105 Schrock Rd. STE 130. Columbus, OH 43229
You may also file a complaint with the U.S. Department of Health & Human Services, Office for Civil Rights, or with the Ohio Department of Health if you believe your privacy rights have been violated.